Help and contact

A question about Selfia? The short answers are here. For anything else, write to us.

Selfia does not replace a health professional. If you are going through a very hard time, call your local emergency number, or find a helpline at findahelpline.com. In France: 3114 or 112.

How do I erase my data?

In the app: Settings › Data and privacy › "Erase all my data". Everything on your phone is deleted, permanently.

Export your journal first if you want to keep it. All the steps, including for the AI server: Delete your data.

How do I manage or cancel my subscription?

Your subscription is managed in your store. Deleting the app does not cancel it.

On iPhone: Settings › your name › Subscriptions › Selfia. Or directly: apps.apple.com/account/subscriptions.
On Android: Google Play › your profile › Payments and subscriptions › Subscriptions › Selfia. Or directly: play.google.com/store/account/subscriptions.

You keep Selfia Pro until the end of the period you have already paid for.

Refunds are requested from the store. On iPhone: reportaproblem.apple.com. On Android: from your order history in Google Play.

How do I restore my purchases?

Sign in to your store with the account you used to buy.
Open Selfia, then Settings › Account and subscription.
Tap "Restore purchases".

A purchase made on iPhone does not transfer to Android, and the other way round. If nothing comes back, write to us with the order number shown on your store receipt.

How do I turn off AI summaries?

In the app settings, turn off "AI summaries and questions". Nothing more is sent: summaries are then prepared on your phone.

To erase what the server keeps for your device: Settings › Artificial intelligence › "Delete my AI data".

How do I report a mistake in a verse?

Verses are copied as they are from public domain translations. A mistake is still possible: a typo, a wrong reference, a passage cut in the wrong place. Thank you for telling us.

Write to belouar.mathis91@gmail.com with:

the reference shown, for example "Psalms 23:1 · KJV" or "Quran 2:286 · Pickthall";
the language of the app;
what looks wrong to you, and the correct version if you know it.

A screenshot helps. There is no need to tell us why you read these texts.

How do I contact you?

By email: belouar.mathis91@gmail.com.

Tell us your phone model and the app version (Settings › About › Version). Do not send the content of your journal: we do not need it.

We usually reply within a few working days. A request about your data gets an answer within one month at most.